Commercial Transactions Notice

Last updated: 2026-07-30

1. 1.

   Seller: Kazumoto Takeshi (trade name: KIZUNA Creation), providing Agentrix as a sole proprietorship (pre-incorporation).

2. 2.

   Service: agent-reachability diagnosis reports for consented sites. Merchants request a free diagnosis from the website (confirmer name, email, target URL). Once site ownership is verified, stores can also start runs themselves from the console at /en/app (no Run button works before verification). Operator-run walks and email delivery remain available.

3. 3.

   Price: a single diagnosis report is free (first run plus one retest after you fix). New signups for the paid plans and for extra runs are currently paused (see Cancellation / refunds below); the figures below are the prices on resume. Continuous monitoring: Starter ¥5,900/mo (1 site, monthly re-scan), Business ¥16,800/mo (up to 3 sites, weekly re-scan), Agency ¥39,800/mo (up to 20 sites, weekly re-scan). After the free tier, an extra run is ¥2,980 (one-time, by credit card). The operator is exempt from Japanese consumption tax and cannot issue Japanese qualified invoices (tekikaku seikyusho). Extra-site metered billing is request-only for now.

4. 4.

   Payment: paid plans are billed monthly by credit card via Stripe. New subscriptions include a 7-day free trial; cancel during the trial and you are not charged. After the trial, billing is automatic each month from the contract date. There is no login screen; the checkout email is how we recognise the account.

5. 5.

   Delivery: free diagnoses enter the run queue as soon as site ownership is verified; verified stores can also start immediately from the console at /en/app. We additionally email a share link (as a guide, usually within two business days of the request). Paid-plan monitoring registration starts immediately after checkout.

6. 6.

   Cancellation / refunds: within 7 days of your first charge we refund in full, no questions asked (once per account; processed within 5 business days of the request). Beyond that, no prorated refunds for digital services. There was no self-serve way to cancel, so on 2026-09-02 we paused new signups for paid plans and extra runs (no purchases existed, so no subscription is affected). We will reopen only after a self-serve cancellation path ships and we have verified a real-account cancellation. On resume, you will be able to cancel before the next billing date and keep paid features through the end of the current billing period. The free single diagnosis involves no payment, so there is nothing to refund. If anything about your subscription is unclear or unsatisfactory, please contact us before filing a chargeback with your card issuer — we will work it out individually. Data deletion follows the Privacy Policy and Contact channel.

7. 7.

   Requirements: modern browsers for signup and report viewing. You do not need to run the diagnosis on your own computer.

8. 8.

   Contact: email on the Contact page. We aim to reply within several business days (not guaranteed). Address/phone appear on the Contact operator box when configured; otherwise disclosed upon lawful request.

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